Axcsys Communication
We have been blessed with some of the best customers and employees a company could ever ask for! For over twenty years, we have been providing telephone systems, voice & data carrier services, structured wiring, IT services, and now a full suite of cloud services including, DRaaS and BaaS, to ensure your business continuity. We provide your business a set of robust and flexible solutions along with a help desk for providing you contact point of expertise and support. We start the process by listening to your needs, then designing specific solutions that fit your business, not ours.
What Really Makes Us Different? The Axcsys Communications Way:
Our Guiding Principles:
- Always, always, “do the right thing” for our customers and employees
- Integrity is our way of life, professionally and personally
- Be responsive to our customer’s questions and needs
- Keep our customers informed every step of the way
Our Vision
For over twenty years, we have been providing telephone systems, voice & data carrier services, structured wiring, it services, and now a full suite of cloud services for businesses needing flexible solutions and a single point of expertise. We start the process by listening to your needs, then designing specific solutions that fit your business, not ours.
Our Goal
To be the premier business communications and IT technology solution provider to the Southeast’s and the Greater Atlanta’s small to medium business market.
Our Mission
To design business technology solutions based on our customer’s business strategy and growth plans to enable world-class communications with their customers, business partners, suppliers, and employees.
Our goal is simple:
Every day we strive to earn the right to be your source for all your voice, data, and IT services.
Why Choose Axcsys Communications as Your Communications System and IT Solutions Provider?
When you are ready or need to make a decision regarding your telephone communications technology system, your structured cabling, your IT technology options, or even evaluate the security and business continuity options and strategies, we are here to assist you.
We look at our relationship with you as a long-term partnership. As such, our goal, as your partner, is to evolve with your business providing the communications and IT services you need to keep ahead of your competition, while giving you a telecommunication and an information technology platform to best server your employees and customers. We will be there to provide installation, service, and ongoing support.
You should view us as your long-term communications and IT “lifeline” to your business for years to come. It is critical that your buying decision includes consideration of the vendor as well as the product.
Your communications and IT systems provides the strongest connection to your customers. You should ask for no less than 100% reliability. As such, choosing Axcsys Communications with over 20 years industry experience as your reliable partner is the wise choice.
Why Should You Choose Axcsys Communications for Your Voice & Data Networks?
Business Communication System Options:
Today’s telecommunications technology offers you several options. Our technology allows you to choose between a pure IP, server-based voice communication system, a premise-based system, to a hybrid IP voice communication system that also accommodates the connection of digital telephones. Or, if you want all the advantages of an IP business telephone system without having to buy and maintain one, a hosted, or cloud service may be the right solution for you. Depending on your business objectives we will work with you to determine the best option for your business operation.
Axcsys Communications’ Comprehensive Voice and Data Partnerships
Axcsys Communications has a robust relationship with all the leading communications, IT companies and manufacturers. We represent virtually every Voice and Data carrier, and we can provide you with options to determine the best product and price for your business. Our sales staff works directly with the carries on quoting, ordering, and billing questions to secure you the best deal.
We can design and order the proper network service for your business. We can offer the following services:
- SIP trunks (BVoIP or VoIP, PRI or analog handoff)
- SD-WAN
- Hosted VoIP
- Basic lines and long distance
- Mobility smartphones, tablets, mobile hotspots
Our goal is to provide you the best network service while decreasing your monthly recurring costs AND provide you with a better plan for your business’ growth and functionality.
Local Support:
Axcsys Communications was established in 1995. Our technicians are trained and certified to sell, install, and provide technical support on our business communication systems and endpoints. Therefore, we are equipped to determine the best long term product solutions for your business, provide a valuable return on your investment while lowing your total cost of ownership options.
We Maintain Inventory and Replacement Stock Locally
We are also unusual because we are a “Stocking Dealer,” meaning that we maintain inventory replacement stock for products we sell or have sold.
Although the average age of a phone system in the industry is 7 years, we are still supporting systems that are over 15 years old! This is a testament to our commitment to our installed base, and to our customers’ long-term trust.
Not only do we stock system parts, but we also stock peripheral parts such as, but not limited to:
- Conference Room Phones
- Voice Mail Systems
- Equipment Racks, Patch Panels, Patch Cords
- UPS and Battery Parts
- Paging Equipment
- Headsets
- Handset and Base Cords
Why this is so important to you is that when your service is down or need a replacement phone or accessory we will be there to quickly respond to that need. Many of our competitors do not have replacement parts on hand! For example: If your voice mail system crashes, you need a replacement system right away, not a week later.
Axcsys Communications’ Holistic IT And Communications Approach
From the initial communications or IT Technology design to the ongoing support our focus is always on your needs. Your needs for your business, your customers, and your employees.
System Design:
You will be dealing with the BEST of the best, our salespeople who can provide system designs with cost-saving applications for YOUR business. When we meet with you, we will ask you questions about how you run your business. Many times, we have suggested options that our customers had not previously considered. We are a resource for you, and it is to our benefit to design a communications system that gives a return on your investment.
For recommendations for your business, contact our sales team today.
System Installation:
We schedule an installation time that will fit your schedule. Downtime is scheduled at the times of minimal call traffic, which varies depending on the type of business. We are even available to work after-hours or on weekends as needed. Our installation staff is highly experienced. Our install techs have on-the-job experience and are also required to complete required training classes and certifications. They work hard to provide streamlined and error-free installations.
Finally, any program changes that our customers decide to make after the system is installed are included with the system cost for the first 90 days. We want our customers to be completely satisfied and, more importantly, our mission is to EXCEED your expectations.
Post-Installation Support:
Beyond the initial post-installation period, you will receive service from a service department that is second-to-none. We offer extraordinary service! We provide availability, fast response, and a highly trained technical staff so that we can serve all our customers’ business communication needs quickly and effectively. We also provide phone support and remote support so we can manage your needs as quickly and efficiently as possible.
Post Warranty Coverage:
We can provide you with post coverage and support our support plans are all-encompassing coverage that includes protection from lightning damage and surges and all repairs needed to keep your system in fantastic working condition. For details call us so we can design a plan that meets your needs.
Call us today to find out more about our incredible service offering, and more importantly, to learn how we can save you TIME and MONEY!